Refund policy

Refund Policy

All sales are final. We do not offer refunds, exchanges, or returns — what you order is what you get. By placing an order with us you are agreeing to all of our policies.

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The Only Exception

In the extremely rare case your order arrives broken or damaged, you may reach out to us at sophieplushies@outlook.com within 24 hours of delivery. Claims submitted after this window will not be accepted and will be considered invalid.

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Please Note
We take great care in handcrafting and packaging every order. Refunds are only considered in the absolute rarest of circumstances and are not guaranteed. We encourage all customers to review their order carefully before purchasing.